Originally Posted by
swankfly
Status update,
Initially, We traded emails, I was informed he had a Maccat Deluxe Brown in stock and could ship tomorrow. I ordered it with seam sealing and expected it to take some time to seam seal. We had some emails cross and certainly not to place any blame on OES, he notified me via email that he was out of stock of the deluxe and it would be 1.5-2 weeks lead time including seam sealing. I missed that email and placed the order anyway. I was wondering about the order because I hadn't received a shipping notice yesterday. Looking thru the emails I found his stating the lead time. I sent Brian an email stating I missed that one and might have changed the order knowing so. We switched the order to an Ultra last night and it shipped this morning. He offered to make the change at no additional charge also. I offered to split he difference between the two tarps.
It is amazing how different the stories are about experiences with this company. My experience with OES and Brian have been exceptional. All of my correspondence has been thru direct email. I did send one thru his websites contact form that was unanswered so this may be the breakdown in communication some have experienced.
My new brown seam sealed MacCat Ultra should be here Wednesday. Not too bad at all for our cottage vendors, in fact pretty impressive. When I receive it, will post some pics.