My experience with cottage industries:
AHE: good
Hammock Gear: good
JRB: good
OES: good
Dutchware: good
Have there been delays in shipping? A couple of times, but I do not expect Amazon-like service from cottage folks who HAVE LIVES TO LIVE as well as operate their businesses. Sometimes things go haywire. Family illness, kids to watch, and I imagine many other sabots that fall into the gears. And during good weather they might actually enjoy getting out into the woods!
They do not have 24/7 order processing capabilities (such as Amazon or REI). And I can live with that. Cottage industries rock.
Jim