Hammock Gear? Email?
firstname.lastname@example.org doesnt deam to be working for me?... I am getting a little nervous I ordered an UQ from Adam and Jenny aboout 3 and a half weeks ago and they said they would try to get it done in under 2 weeks? I dont know?... Can't email them either. Anyone else having problems? What should I do?
Have you tried calling them on the phone?
They are great folks and make a great product. Sometimes the workload overwhelms the workers and communications slow down a bit but they have always come through for me and others that I know about.
You should just call them...the number is on their website at the top. They want you to be happy.
You can always call him. Their number is on the header on their website. 740-445-4327. They are some really good people to work with. use this link
I just got off the phone with Adam. They answer just about any call I make to them (I think they recognize my number).
Hey thanks, I didn't think they would want to be answering the phone all the time but I'll give it a try.
We got an email from another customer about the email@example.com issue. I forwarded it to our website manager. Adam just left to snag another sewing machine in Indiana.... Since I can't answer the phone, I AM answering emails, as quickly as I can while shipping everything out.
Hammockman, PM me so I know your name, and I'll track you down. We're finally making headway on the wait times again (2 steps forward, one step back, seems like.....).
It's worth every minute though in quality. Hang in there Jenny!
Originally Posted by thorwren
Also, I appreciate the fast responses and care from everyone!
I just can't get over how great this little community is!
I called Adam and then e-mailed to place an order...got a message back stating it wasn't delivered.
Copy/paste/pm and wait. They'll get it all straightened out soon.