Originally Posted by
halfastronomical
I was hoping that this thread would not devolve into this.
A cottage manufacturer, and/or any other human should be reasonably expected to return a phone call/email within a week or at least a month.That is NOT asking too much. That is my point here. In every other way, I am totally satisfied with Hammock Gear. They mitigated the problems in other ways, but just never communicated with me in any real way.
If it is true that none of the messages through their website made it to them, then THAT EXPLAINS A LOT. I never received a reply there and I sent half of my messages there. If they would have explained that the messaging system is broken, then that might save a lot of confusion and frustration.