As an organizer of the LA hang, we decided to to order a Bias hammock as part of our door prize giveaway. Our hang was almost a month ago and we still have not received the hammock ordered 2 months ago. Not even a returned email. What kind of service is that?
Last edited by OutandBack; 11-04-2014 at 13:04. Reason: inappropriate acronym
That does bite, just think of the guy that won the hammock..:-(
3 emails to date and not one response. Not even a word saying we behind but we gonna get it to you guys eventually. Extremely disappointed in the customer service of Bias here.
Yosemite Sam: Are you trying to make me look a fool?
Bugs: You don't need me to make you look like a fool.
Yosemite Sam: Yer deerrrnnn right I don't!
Hi SwampSloth,
I'm having a small-world moment here. Was just thinking about ordering from BIAS for a bug net. Then realized we have some friends in common. You know CoyoteBec and Gumby or Critter and RxR? I was on the AT in '06 and hiked more than a mile with each of them. They know me as 'Pi'.
Let us know how it comes out with that hammock. I've never been disappointed by a small ("cottage") gear shop, but I suppose there is always a first time.
Thanks!
There have been a fair # of folks disappointed with at least 1(and possibly more but I only know of one for sure) cottage gear maker. And if memory serves, that company used to get overall raves- service and quality- from almost all at HF who were his customers, which included me. Until one day the whole thing did a 180. I don't know if that company ever did recover it's reputation around here. Seems like occasionally a noob will stumble in here and order a piece of gear, failing to ask about or do a search on that company. Then here comes another thread, similar to this thread. But in this case this is the 1st I recall. Has anyone else been doing business with BIAS lately? Have they been having good results?Originally Posted by murphyw
They used to have excellent customer service but it seems these complaints are popping up a bit more lately.
"A foolish consistency is the hobgoblin of little minds." Ralph Waldo Emerson
I never purchased from them. Is there a phone number? I use e-mail 99% of the time, and while I always have success getting thru, I don't always rely on it. It can accidentally get into the junk folder, possibly undelivered without you knowing, lost in emailville, etc.
what happened when you called? I see their phone #'s listed on the site.
I was at the Arkansas hang with one of the partners back in March. He expressed concerns with his partner but said they were working things out and should be back on step. In a gesture of friendship and trust we decided to give them a chance. Now we cant even get a reply. I wonder if they will avoid us at hangs as well?
That would have been me swampaloth. I have been running ragged trying to keep up with what is going on. If there is a late one out there it has to be a micro or hiker lite. Brian makes those and I cant even get him to let me know what has and hasn't shipped. Im hoping he shows up in a couple of nights to hash some things out. One way or another there will be some changes made.
To respond to the no responses, the first email on the site is Brian's. (He doesn't return mine either) I do not have areas to the site (thats going to change) if anyone needs to catch me, my email is in my tag, or my number is 901-569-2314. I do work in a courtroom and cant take calls but I will return voicemails.
Please don't think this is MY business practice. I have been working with someone to help me construct a site as soon as I can get in to the current one.
Anyone with orders hanging, PLEASE let me know as i am up on all other orders.
With sincere apologies,
Shane
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