Yeah...sigh. I sent them a return inquiry via their website explaining the problem and will now await an answer. Fortunately, it's quickly warming up here in Alabama and thus my 20 degree UQ isn't needed at the moment (I can get by with my pad). Just an inconvenience...not exactly the end of the world.
I learn by the just do it method. I watched the demo. When there's no one within 100 mile that's ever heard of a HG UQ that's all you can do. Also when you freeze your a$$ off on your first hang, that tells you to make adjustments. Mine gets re-adjusted for my wife's hammock if she is with me. I use different hammocks on occasions which require adjustment. I have a couple Jarbrges the Grandboys to use so adjustments are made every time for their hammocks as they use different hammocks.
Yes it would have been nice to have had help to learn but there was none. When you just do it, it becomes easy. Didn't need anyone to tell me it wasn't right. I knew it was not correct when I woke up cold. When I stayed warm all night I knew it was correct. Simple.
In our family we have a JRB nest and underground quilts underquilt for hammocks. The Nest has points for running the tie outs through, which my wife does as she doesn't like the hammock closing in on her. My son has the UGQ, and usually stakes the tie outs in warmer weather. The quilt has no problem closing the gap between quilt and hammock. In cold weather the tie outs are just tucked under the hammock.
Youd be hard pressed.
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