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  1. 07-21-2015, 11:45 #1
    nualle
    nualle is offline
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    Thumbs up Amazing customer service!

    I sent an email to Dutchware late yesterday evening inquiring about a custom variation on a common product (treehuggers in 2" webbing instead of the standard 1"). Not only did I get a reply before I logged into my email from work this morning... Before 11 AM, I got the email telling me they've been sent, with tracking number! And as a bonus on top, I was charged only for the standard item & its shipping.

    Andrea at Dutchware: Thanks for making what might have been a problem into a silky smooth experience!
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  2. 07-21-2015, 15:45 #2
    UrsaMajor1887
    UrsaMajor1887 is offline
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    Feb 2012
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    Glad to hear of your great service.

    I ordered a Half-Wit and some other bling at 12:14 PM today and got "Your order shipped today" email at1:51 PM. The Elves are working at the speed of light up there in PA. I checked and the package was picked up at 4:07 PM and will be on it's way. Wow!

    Team Dutch sets a high bar for all retailers!
    Last edited by UrsaMajor1887; 07-21-2015 at 15:52.
    "When you see something wobble, push it."
    - Unknown
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