Results 1 to 8 of 8
  1. #1
    New Member
    Join Date
    May 2014
    Location
    Alabama
    Posts
    12

    Super customer service in every way

    I would like to give a big shout out to the HG crew, especially Harry (because he was the one who always responded) but the whole team made me a satisfied customer. I have tried the modified military type poncho liner (PLUG), sleeping bag...you name it. I finally realized that a proper underquilt was a necessary investment. I bought a Econ 20 incubator, then a Econ 20 burrow, then an overstuffed pillow and ridgeline organizer all before the first item arrived. Quality is exceptional . Love my pillow, underquilt and organizer. Had a small issue with the burrow which the team resolved super fast and superbly. I now love it too. Those other few comments that I read that knocked them are unfounded in my experience. I not only highly recommend them but will seek them out first for my hammock equipment. They have earned my respect. I tried to make do with home made gear and suffered. Their Econ line has made my hammocking experience successful and comfortable. I am going into my backpack hunting season with confidence this year because of them. HG, you may take a bow.


    Sent from my iPad using Tapatalk

  2. #2

    Join Date
    Aug 2017
    Location
    Louisiana
    Hammock
    Dream Hammock Raven
    Tarp
    UGQ Winter Dream
    Insulation
    Bandit/Zeppelin
    Suspension
    Dyneema, LoopAlien
    Posts
    687
    This is true! Let's hope they're here to stay and keep pushing forward!

  3. #3
    SilvrSurfr's Avatar
    Join Date
    Jul 2011
    Location
    Jersey Shore, NJ
    Hammock
    Dutch PolyD
    Tarp
    HG Winter Palace
    Insulation
    HG 0, 20, 40
    Suspension
    Dutch Whoopie Hook
    Posts
    12,888
    Images
    3
    Glad you had a good experience. I've got a lot of HG Gear and always appreciate their excellent customer service.
    "A foolish consistency is the hobgoblin of little minds." Ralph Waldo Emerson

  4. #4

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    126
    Quote Originally Posted by Synch cord View Post
    I would like to give a big shout out to the HG crew, especially Harry (because he was the one who always responded) but the whole team made me a satisfied customer. I have tried the modified military type poncho liner (PLUG), sleeping bag...you name it. I finally realized that a proper underquilt was a necessary investment. I bought a Econ 20 incubator, then a Econ 20 burrow, then an overstuffed pillow and ridgeline organizer all before the first item arrived. Quality is exceptional . Love my pillow, underquilt and organizer. Had a small issue with the burrow which the team resolved super fast and superbly. I now love it too. Those other few comments that I read that knocked them are unfounded in my experience. I not only highly recommend them but will seek them out first for my hammock equipment. They have earned my respect. I tried to make do with home made gear and suffered. Their Econ line has made my hammocking experience successful and comfortable. I am going into my backpack hunting season with confidence this year because of them. HG, you may take a bow.


    Sent from my iPad using Tapatalk
    Happy to help!! We're glad you're enjoying everything
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    sales@hammockgear.com

  5. #5
    NarlocB's Avatar
    Join Date
    Aug 2012
    Location
    Frederick, MD
    Hammock
    DH Raven/SLD Trail lair
    Tarp
    UGQ WD/SLD Asym
    Insulation
    HG UQ/TQ
    Suspension
    DutchBuckle &Sling
    Posts
    744
    Absolutely love my HG gear. Going to save up for another set for my wife.
    When the wife asks, I simply say "Shug made me do it".

  6. #6
    Senior Member
    Join Date
    Mar 2015
    Location
    Wisconsin
    Posts
    342
    HG and Dutch set the standard for great customer service.


    Sent from my iPhone using Tapatalk Pro

  7. #7
    cadmanj's Avatar
    Join Date
    Sep 2008
    Location
    Columbus, Oh
    Hammock
    Dutch Chamelion
    Tarp
    Housefly, Sock
    Insulation
    HG 0,20,40 Down
    Suspension
    Loop Straps
    Posts
    24
    Images
    16
    HG is the place to go for under quilts.
    The best customer service I've ever had!!!!


    Cadmanj

  8. #8
    This is good to hear. Hopefully I'll be placing a order soon.

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