i hate to start off my postings here with a complaint, but hammocking season is here and i'm ready to roll...unfortunately, my hammock isn't and i could use a recommendation.
i ordered a clayton jungle hammock a few weeks ago...it wasn't until AFTER i had ordered and paid for it that Tom wrote to tell me he's climbing everest... (GREAT! that should make this process real easy!) 5 days later his people in thailand finally get my hammock into the mail after i wrote them THREE times to confirm that i wanted a CAMOUFLAGE jungle hammock...i wait another two weeks and A hammock arrives. a green one.
i can't get a hold of Tom, but his representative, who is now also ON VACATION for another couple of weeks responds to my email with: "are you sure you got the wrong hammock?" adding insult to injury, as though i'm some kind of idiot who isn't really sure what he ordered or what he wanted. then i'm told to send it back and she'll send me another one...great - so I HAVE TO PAY FOR INTERNATIONAL shipping to return this thing and have to wait for what? another 5-6 weeks for mine to get there and the replacement to be sent out? sorry, i don't have that kind of time nor do i wish to support this kind of "customer service." i'd rather just return it, get my refund and move on to a decent product, made in America, by people who care enough to actually read my order form and send what i ordered.
for the record, i've scanned the comments here and, between that and my limited experience with Tom Claytor, i'm sure he's a decent, honorable guy and that this horrible service does NOT reflect upon him personally... unfortunately, it looks as though i won't be able to reach him for quite some time (since he's climbing everest) and i don't want to be stuck in limbo, waiting for my refund or a replacement for perhaps months...i need a hammock NOW.
so anyway, can someone recommend a comparable hammock? i really was hoping for camouflage, but i'm willing to let that go in favor of GOOD SERVICE and reasonable shipping times and a comparable price ($150)...i also need a SIDE opening (have a hennessy, don't like the bottom opening.)
thanks in advance and sorry for the rant, but i had to get it off my chest. and if per chance this all gets resolved quickly and painlessly, i'll be happy to retract my complaint and write about the great service i got...
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