Forgive the intrusion into the convo, but it seems the OP is taking a little heat for bringing this here first instead of to Dutch. I'm pretty sure he only intended to get the collective opinion from the group like so many do on a host of other issues and didn't for a second think he was trashing Dutch or trying to make a fuss.
I would imagine that if this type of thing happened in the future, he would go there first, but i'd like to think we could openly discuss these issues here without our collective dander getting up.
Dutch is an absoloute proffesional and has already handled the issue and even tried to exceed the OP's satisfaction.
I for one am glad to hear about this kind of failure, and it doesn't at all affect my confidence in the product, just reminds me to be "aware" of my rigging.
Just my $.02.