I too am new here but have not had a problem with the wait based off of what I have read on this forum. It has all been positive so I just chalk it up too the fact they are extremely busy. As far as communication, they have responded to my emails promptly, usually the same day. Communication is important in a business but **** happens. If they are having email issues,and I believe they are, it is all Al Gore's fault since he said he invented the world wide web. Talk to him.