I agree 100% with most of the frustration on this post. I've had a couple of cottage transaction where the level of communication was near unacceptable and I almost asked for my money back.
I know I've started moving my business (mind you, I'm only buying for me) to a few small cottage guys who are actually GREAT at responding....
Paul @ Arrhowhead
The Jacks @ JRB
Both are exceptional. Both work extremely hard to make sure you're happy.
I appreciate those kinds of efforts.