My apologies if I've come across in a negative manner in this and previous posts. I don't have much experience dealing with smaller family businesses like yours, and being so far away only adds to my angst.
After buying a ULA pack, a Warbonnet and one of your UQ's, I am definitely much more educated on the culture and process.
I look forward to what I'm sure will be an awesome product. Now, if only USPS had a Concord!