Props to OES

**mrhat** · 05-26-2011, 09:14

Brian sent out my Maccat Deluxe on Monday and I received it yesterday afternoon. Nice, quick shipping. Upon opening the package, I found the tarp to be much lighter than I was expecting, and very high quality. I can't wait to use it this weekend at Eagle Rock Loop in Arkansas!

**R00K** · 05-26-2011, 09:28

It's too bad about all the negative reviews on customer service OES accumulated in the months surrounding trail days and Brians finals. I would have purchased an OES over the Zpacks tarp if he ever responded to my emails or messages. I didn't mention any of that when everything was going on because I didn't want to pile it on. Enough people had made it clear he was busy. [I'm actually insanely glad I went with zpacks for the weight savings (quality piece of kit too) - Joe was awesome about everything customer service wise, and got me my tarp ASAP."]

That beig said - shout it from the roof tops - Brian is back in action - people need to know. OES makes amazing tarps - got to see a lot at Spring MAHHA this year. If I had fun money I'd buy a micro, but I'm currently broke!

**dragon360** · 05-26-2011, 09:38

Brian has been fantastic to deal with in the past. A little slow at emails and such but completely expected (on my end) given his workload and schedule. But I was not disappointed with any service or the quality of his goods. I will be buying from Brian again (once he releases his cuban line since I very nearly have done in his sil line).

As for Joe at Zpacks - he has been incredible to deal with as well. Never and issue, very prompt answers and super quick shipping.

**termite** · 05-26-2011, 09:51

As being the OP's for one the negative customer service review threads, I'll chock up my negative CS experience to just bad timing.

That being said, the MacCat I received is fantastic. The quality is top notch. I was also surprised at how light the tarp was even in the shipping packaging. Brian dropped a note in the package apologizing for the delay which was more than enough for me "to make things right".

If Brian get his tarps out in cuban, I would certainly look into one next season.

**plaunius** · 05-26-2011, 12:46

Originally Posted by termite

I was also surprised at how light the tarp was even in the shipping packaging.

Yea, I got my shipping notification for my custom Ultra with 84" width and guyline kit and it shipped in a Flat Rate Envelope.

I can't wait to see it!

**Dutch** · 05-26-2011, 13:03

There is just something about an OES tarp that says quality. For the most part many of the tarps look very much alike but i hold a special place for my many OES tarps.