Last month I ordered a pack of water proof stuff sack from DD. As they had not arrived by today and knowing the DD's mail order service is normal both very quick and reliable I dropped them a mail this morning letting them know of the non delivery.
Not a few minutes ago I received an email from DD stating that they will post a replacement set tomorrow morning, all they ask is I let them know when they arrive. Now that's what I call good customer service Gentlemen !
I will be ordering from them again.