I just had the Mod 2 done to my HH Explorer and I love it. I asked them to get it to me by a certain time and they delivered. Due to the rush the ties were left off but they sent them to me immediately and I sewed them on myself. This was my choice. Donna offered to have me ship it to her at her expense both ways to make it right. No need for that as I like DIY and it was a simple step. Point being that a great company is not perfect, they make it right when it isn't. I will be going back to them in the future if I need anything. Thanks Tim and Donna. cheers