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  1. #1
    Senior Member Black Wolf's Avatar
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    Jan 2011
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    Merritt Island, Fla.
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    Thumbs up Wilderness Logics/Customer Service

    Over the past two days I've been E-mailing Marty at Wilderness Logics. My first E-mail was just an inquiry asking if he would add pockets to the corners at the tie-outs for me. Marty's answer came within hours, wanting to confirm we we're on the " same page "... reflecting a true concern with my satisfaction .. I sent him specifics and asked what the additional cost would be. Again, Marty quickly replied, quoting me a fair price. One more E-mail asking how I should pay the extra , there was no place on the check-out for me to add the " optional" funds. His reply was add a "Buff', he sells 'em for $10.00. <<< End of Day One

    I went to Marty's site to order my Snipe and Big Daddy ... and what did I see ... Marty added the pockets as an option, easing my check-out, while seeing others may want this convenience and making it available to all. <<< End of Day Two

    How's that for Customer Service .. and in the midst of the Christmas rush .. I call that First Class ... God Bless America !! ..Thanks Marty..
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

  2. #2
    Senior Member flatline's Avatar
    Join Date
    Nov 2010
    Location
    high point, nc
    Hammock
    Wilderness Logics Night/Lite Owls
    Tarp
    WL-TP/OMW/BF
    Insulation
    WL-TQ/UQ x3
    Suspension
    Dutch-n-Whopies
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    Wilderness Logics ROCKS!
    Attached Images Attached Images

  3. #3
    all secure in sector 7 Shug's Avatar
    Join Date
    Oct 2007
    Location
    Minnesota
    Hammock
    I have many so....
    Tarp
    Blackcrow DIY Tarp
    Insulation
    FrankenquiltUQ/Pod
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    Whoopie Slings
    Posts
    23,394
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    62
    Got my Snipe quickly and he responded to me within 30 minutes.
    Whoooooooooooooooo Buddy)))))
    Shug....the not easily impressed
    Whooooo Buddy)))) All Secure in Sector Seven

  4. #4
    Senior Member Black Wolf's Avatar
    Join Date
    Jan 2011
    Location
    Merritt Island, Fla.
    Hammock
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    Quote Originally Posted by Shug View Post
    Got my Snipe quickly and he responded to me within 30 minutes.
    Whoooooooooooooooo Buddy)))))
    Shug....the not easily impressed
    ,, Nor am I .. Have you set up your Snipe yet ?? Adding a SRL ?? If so what length will 'ya use ?? 83% is 122 inches ...
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

  5. #5
    Senior Member Black Wolf's Avatar
    Join Date
    Jan 2011
    Location
    Merritt Island, Fla.
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    Quote Originally Posted by flatline View Post
    Wilderness Logics ROCKS!
    Sweet Flag !! ...
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

  6. #6
    Senior Member Backtrack's Avatar
    Join Date
    Aug 2010
    Location
    Thomasville, NC
    Hammock
    WL Lite Owl , WBBB 1.7 DL
    Tarp
    Oldman Winter
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    WL TQ , HG UQ
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    Whoopies / Dutch
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    Sounds good BW. I think Marty and crew really come through on custom orders! I got a custom winter UQ in the works now. I told them no hurry on it because the orders over there have went crazy for the holidays! I wont need it until Jan anyways. Its still to warm here....

  7. #7
    gunner76's Avatar
    Join Date
    Dec 2009
    Location
    Murphy NC
    Hammock
    Blackbird 1.7 double
    Tarp
    HG Cuben
    Insulation
    UGQs ZEPPELIN
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    Dutch Clips
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    10,860
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    39
    I had him do a mod on a OMW tarp I ordered earlier this year which turned out great.
    I am still 18 but with 52 years of experience !

  8. #8
    Senior Member Spurr's Avatar
    Join Date
    Nov 2011
    Location
    Shoreview Mn
    Hammock
    WL Night Owl
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    WL BD TP
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    WL TQ, WL UQ
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    Quote Originally Posted by Black Wolf View Post
    Over the past two days I've been E-mailing Marty at Wilderness Logics. My first E-mail was just an inquiry asking if he would add pockets to the corners at the tie-outs for me. Marty's answer came within hours, wanting to confirm we we're on the " same page "... reflecting a true concern with my satisfaction .. I sent him specifics and asked what the additional cost would be. Again, Marty quickly replied, quoting me a fair price. One more E-mail asking how I should pay the extra , there was no place on the check-out for me to add the " optional" funds. His reply was add a "Buff', he sells 'em for $10.00. <<< End of Day One

    I went to Marty's site to order my Snipe and Big Daddy ... and what did I see ... Marty added the pockets as an option, easing my check-out, while seeing others may want this convenience and making it available to all. <<< End of Day Two

    How's that for Customer Service .. and in the midst of the Christmas rush .. I call that First Class ... God Bless America !! ..Thanks Marty..
    In the research stage of getting a first hammock...Looks like I may of found it and sounds like good people to deal with at that. Liking the price of these as well.

  9. #9
    Senior Member TATO's Avatar
    Join Date
    Oct 2010
    Location
    York, SC
    Hammock
    HH Deluxe/ DIY Gathered End
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    HH Hex/ WB Superfl
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    492
    My experiences with Marty have been top notch also.
    [SIGPIC][/SIGPIC]
    Offering fine and unique outdoor products for the serious hiker and hammocker.
    Available at the following retailers:Tier Gear, Dutchware

  10. #10
    Senior Member Black Wolf's Avatar
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    Jan 2011
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    Quote Originally Posted by Crazy Chester View Post
    In the research stage of getting a first hammock...Looks like I may of found it and sounds like good people to deal with at that. Liking the price of these as well.
    You can't go wrong ... This is hammock number four me ..
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

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