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  1. #1
    DocTheo's Avatar
    Join Date
    Sep 2011
    Location
    Warwick, NY
    Hammock
    Who can choose?
    Tarp
    DW Bonded P2F
    Insulation
    Unicorn Fur
    Suspension
    Beckett hitch
    Posts
    186

    Hennessy Service

    Got to give a nod to the great folks at HH for outstanding service. One of my Snakeskins started to develop a split, so I called and spoke to Keltie. She asked me to send her a picture of the problem, and within minutes I got an email telling me that I had an incoming shipment from Hennessy Hammocks - a new set of snakeskins, with UPS tracking number, out that afternoon. No problems, no questions, no hassles, no return postage of the defective item.

    Kudos, Hennessy Hammocks. Well done.
    Medical professional, semi-professional Scouter, aspiring layabout.
    "If it's stupid, and it works - it's not stupid."

    WWW
    S487-132

  2. #2
    Senior Member BillyBob58's Avatar
    Join Date
    Jan 2007
    Location
    Tupelo, MS
    Posts
    11,108
    Images
    489
    Excellent to hear!

  3. #3
    New Member
    Join Date
    Jan 2012
    Location
    Nanaimo BC
    Hammock
    HH Deep jungle Safari
    Tarp
    HH Silnylon Hex
    Insulation
    UGQ Zeplin
    Suspension
    Stock (for now)
    Posts
    43
    I had the same! Ordered my hammock with 72 inch straps and got the shorter ones. Emailed and received the correct ones two days later no charge.

  4. #4
    Member danfromnb's Avatar
    Join Date
    Oct 2011
    Location
    New Brunwsick, Canada
    Hammock
    HH BU
    Tarp
    HH Typhoon
    Insulation
    I just suck it up
    Suspension
    HH
    Posts
    77
    I have had nothing but quick replies and the very best of customer service from Hennessy.

  5. #5
    Boothill's Avatar
    Join Date
    Oct 2010
    Location
    The Beautiful Black Hills of South Dakota
    Hammock
    WARBONNET 1.1 DOUBLE, DIY BRIDGE
    Tarp
    DIY ARGON CAMO/BMJ
    Insulation
    DIY DOWN TQ/UQ
    Suspension
    STRAPS/BUCKLES
    Posts
    1,465
    started a thread like this about a year ago complimenting hennessy on their great customer service, i had the pleasure of dealing with Ann and Keltie in about 25 emails over the course of almost 4 months and the level of customer service i got was absolutely tremendous

    boot
    The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us. ~Bill Watterson

  6. #6
    all secure in sector 7 Shug's Avatar
    Join Date
    Oct 2007
    Location
    Minnesota
    Hammock
    I have many so....
    Tarp
    Blackcrow DIY Tarp
    Insulation
    FrankenquiltUQ/Pod
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    Whoopie Slings
    Posts
    23,394
    Images
    62
    Although I do not own a Hennessy....I like to read about good service for our Tribe.
    Shug
    Whooooo Buddy)))) All Secure in Sector Seven

  7. #7
    New Member
    Join Date
    Feb 2012
    Location
    Springville Utah
    Posts
    3
    Thats great to here.


    I will definately be getting a Hennessy.

  8. #8
    Senior Member
    Join Date
    Apr 2011
    Location
    Nova Scotia, Canada
    Hammock
    DIY DL 1.1 w/footbox and zip bugnet
    Tarp
    MEC Sil Guide Tarp
    Insulation
    DIY PLUQ
    Suspension
    Whoopies
    Posts
    160
    Images
    28
    I emailed hennessy about a seam coming apart on my expedition asym zip on Sunday. It seems that the nylon is just pulling out from where it was sewn to the bug net opposite the zipper. I haven't even had the hammock a year. I have always been careful with the hammock.
    I am not even sure if they will cover it with the warranty where I switched to whoopies but I would just like to hear back


    Good decisions come from experience, and experience comes from bad decisions. ~Author Unknown
    I seem to have lots of experience for my age

  9. #9
    Member
    Join Date
    Dec 2011
    Location
    Republic of Texas
    Hammock
    Clark NX-200 w/ ridgeline & NX-250
    Tarp
    Clark XL (x2)
    Posts
    56
    While I hated the HH, I have to say that I was *very* impressed with the quality of their service.

  10. #10
    Senior Member
    Join Date
    Apr 2011
    Location
    Nova Scotia, Canada
    Hammock
    DIY DL 1.1 w/footbox and zip bugnet
    Tarp
    MEC Sil Guide Tarp
    Insulation
    DIY PLUQ
    Suspension
    Whoopies
    Posts
    160
    Images
    28
    I heard back from hennessy with a couple questions. then I contacted my retailer (MEC). MEC is gonna just exchange it for me no problem I should have called them first instead of bothering Hennessy
    I cant wait to get back in my Hennessy
    Good decisions come from experience, and experience comes from bad decisions. ~Author Unknown
    I seem to have lots of experience for my age

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