I bought his 4 season when it was about 2 weeks after his announcement maybe a little later than that. came in maybe 1 and a half weeks later BUT I never got a single email from him other than an automated receipt and a USPS package acceptance from his company. I think its an amazing product and perhaps he should have put a little more time into keeping contact with customers,he did contact many people theres proof on this site, but he did use the payments from OES products to pay for collage; thats a lot of tarps. so many tarps and with school added on it couldnt have been easy. No one really knows why he couldnt get back to people except for Brian himself. I wish him the best of luck in his new career, Im sad to see him close up.