Hi Jason,
I received a couple of emails from Rick (Neo on Hammock Forums) last night.
I'm really upset that he posted what he did and the way in which he went about it.
Below is a copy of my reply to his email which I'm happy to be posted on Hammock Forums. Personally I find such an avalanche of one sided negative comments like this ridiculous especially given the fact that Rick didn't wait for a response from me and only emailed me after he had posted numerous times. Forum threads are generally placed quite high on search engines and this is going to do alot of damage to DD Hammocks. As I say below it would be good to hear from others as I'm sure not many people will share his views.
Thank you,
Nick
-----------------copy of email sent to Rick (Neo)--------------------
Hi Rick,
I'm really upset with the whats happened here.
The damage you have done to DD Hammocks name by posting the way you did on Hammock Forums is huge.
First you say "this hammock absolutely sucks" because it is too short for you. Well I can tell you this is the first time I've heard of anyone your height saying that about the Hammock. Our Hammocks used to be slightly shorter and due to customer feedback we made them longer - from all the feedback we received we came to the conclusion that the current length would be the ideal length for the majority of people (any longer would be a waste of material). We have even had a couple of people requesting a smaller size (this includes a survival school).
You then go on to tell people that the Hammock is "worthless to me" because of the size. Thats fair enough if you really feel its too small, of course you are entitled to your opinion, however why did you feel the need to say this repeatedly? As a self proclaimed "hard core hammock camper a 4season hammock camper at that" (as you said in another email to me) did you go back to the Hammock and experiment to see if you could make yourself more comfortable in it?
Its clear by this stage you already have it in for the DD Hammock, "short hammocks suck period nothing to do with opinion" - again this is your opinion on a point you have already made several times! Maybe other people could be given time to have a say about the size.
An hour later your Hammock is apparently "falling apart" - the Hammock was sold to you as a 'second' as I stated before you bought it this was due to loose loops on the mosquito net. It should NOT have had any other problems.
You mention the mosquito net was "not sewn to zipper either" - if this was the case I'm sorry, to the best of my knowledge we have never had that problem before. As with most products on the market very occasionally there is a problem, although we try our best to ensure that it does not happen. In this case we would expect you to CONTACT US regarding the problem and see what could be done about it. What did you do? In less than four hours you posted 23 times on Hammocks Forums negative comments about DD Hammocks without waiting for even one response from us. This I personally find rediculous!
After a number of posts about the Hammock being garbage you post this "i am mad and disgusted with dd hammocks.i bet this guy does nothing for his customers like tom claytor does i just have to take a loss and be mad about it."
Why didn't you email "this guy" and wait for a response from him before posting this??? If you had emailed me or read other feedback on the web about DD Hammocks you'd find most people would say we have very high standard of customer service.
You will obviously be surprised to know we will replace any Hammock with problems. Also if you were unhappy with the size of the Hammock we could have offered you a refund if you'd returned the Hammock to us. Things you didn't even consider.. Another thing you must also be unaware of is I welcome customer feedback (there is a page on DD Hammocks' website -
http://www.ddhammocks.com/ideas.php - where we ask people for their ideas so we can work to improve our products).
Then you post this "nicks screwed us what else can i say and probally got the worst one yet" - I'm offended by your comments here. I have never tried to screw anyone, as the people that know me could tell you. DD Hammocks has been around for over three years, if we had the attitude that you refer to would we still be here?
So after your posting frenzy what have you achieved? Did you get a replacement Hammock or a refund as you could have...no but you have managed to cause a massive amount of damage to DD Hammocks' name by your posting frenzy (23 times in under 4 hours!) on a great website.
As I think is probably clear by now I'm extremely unhappy with the comments you made and don't think you gave the Hammock or our customer service a chance. Your second email I found quite abusive.
I, as I guess others too, would like to hear from different people about their Hammocks. Maybe you can give others a chance to say what they think?
Regards,
Nick
[email protected]
http://www.ddhammocks.com
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