Solunar accepted my return and refunded the purchase price and shipping to me, however i 'm out the return shipping. I contacted The Travel Hammock company and stated my displeasure with the situation and they offered to upgrade me to a Skeeter Beater Pro for no charge!! How about that for customer service!! That is above and beyond what I expected, I was just venting. They are very concerned about their products and customers. I'm looking forward to receiving my hammock soon. To the original poster of this thread, I'd say buy direct, they will take care of you.