With respect, I disagree with your logic. By your own statements, when people are being told how 'great' the OES tarps are, they are also being told about his lack of communication and slow delivery. How do you propose we are more honest? By omitting the fact that OES does make one of the most respected tarps in the field? To me, that would be more deceitful. It isn't like potential buyers have to go digging to find out about OES communications. If they know about OES, they most likely also know about the bad stuff.
I understand your personal dislike of the way Brain does business. It seems fair that you would understand why some folks don't mind the silent wait in return for quality. Sure, there are very high quality tarps available from other vendors that will ship 'right now', but some folks like the name, person, or product more than the others. For the record, I can't recall anyone that had to fight for their tarp. They had to wait and be ignored, but their tarp came in eventually. Waiting and fighting are not the same at all.
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