Nothing is perfect. In the realm of hammocks (especially the higher end stuff) you are looking at hand crafted items. 99% of the time they will be a million times better than the production line stuff flowing out of China, but there will always be some error.
So you got a bum item. Sorry, it happens, but you cannot expect the seller to completely drop obligations to his other customers in order to accommodate you. I'm still new at all this but this is the first negative thing I have heard about Claytor, and frankly, it just seems like you are a bit impatient.