I have shopped with Arrowhead and enjoyed the experience. We can all sit here and speculate and make assumptions. I think by most accounts, it is a reputable company doing a good job turning out great products, like the rest of the cottage vendors. Don't give up on them so quickly. The worst thing in in business is unclear expectations and there can be a lot of ambiguity in "about a week" and "in a week." There was a weekend in between those dates also.