Dutchware Customer Service

[Eagle Eye]

Does Dutchware normally send a shipping notification? I ordered my stuff on Monday and haven't heard anything from them. This is my first order from them, so I don't know what to expect.

Notifications get sent with every shipped product at the end of the day, usually around 5:00 pm (the post office closes at 4:30 and I am usually the last customer there). Please remember that with the complete suspension, spliced flyz and stringers and our newest ridgelines, I create these as they are ordered. There are just too many options to keep every spliced item and hugger/strap length stocked. I do try to create extra of standard stuff but as soon as I get a couple extra items made you all come along and buy it all up. Can't complain about that.

Plus since I do not technically work for Dutchware, our companies work together to create the magic, I get to create my own hours. The opportunity to enjoy life more because of what Dutch has given me is something that I take advantage of. I cannot thank him enough for allowing me to be the sole Elf, it is the best "job" I could ever imagine. You all think he is a generous and caring person but you only see the Tarp, there is so much more underneath that is even better.

My wife and I have a single grandson who is 3 1/2 and spends 2-3 nights/days a week with us. When he is here I get to enjoy being with him and for nothing will I give that up. I do miss sleeping on those days. I missed to much time with my three stepchildren growing up because of the flawed thinking that work was the most important thing in my life. I am glad I got the chance to let life teach me that lesson while I still have a chance to enjoy it. Since my wife had a major back surgery last month and has been down (she is doing fantastic now though and helping around the shop and house again) it has been pretty hectic.

All that being said we do strive to get all orders out the same or next day and for the most part we have been able to do that. If there ever is a need for parts or anything Dutchware sells to be delivered to you with deadline, ie an upcoming hang, please let me know either in your order or by emailing me at [email protected] and I will either put an even greater effort or if needed we can even manually upgrade the shipping method. I am very flexible and as you all know Dutch will not spare any expense or effort to make sure every customer is completely satisfied, another reason I am proud to work with him.

Please except our best wishes for a Merry Christmas, Happy Holiday Season and a Prosperous New Year!!

[steveflinn]

Customer service is just top notch here.

I don't think so.

I think the whole apparatus has been attached to an anchor point somewhere above the notches altogether, likely with some kind of physics-defying alien coupling technology.

[craige]

I don't think so.

I think the whole apparatus has been attached to an anchor point somewhere above the notches altogether, likely with some kind of physics-defying alien coupling technology.

Where's that damned like button? +1

[Dutch]

It really pleases me to here good feedback on customer service as I put a lot of effort into it. Sometimes we really bend over backwards and it feels like an obligation that we are glad to do, but to get such positive reviews is an unexpected pleasure.

[steveflinn]

Don't let OSHA hear about the backwards-bending thing, they'll drown you in paperwork.

[Loki]

That Dutch and his Elves have done it again! Amazing turnaround!

I placed two separate orders on Friday 28th - including a request for a custom item.
Received an email almost immediately - clarified the custom request and

Voila!

• Today, next business day, Monday 31st - Both orders arrived as specified.

WOW! Great service from www.dutchwaregear.com (as always).

Thanks Dutch! Thanks Elves! Thanks Tato!

[Jcavenagh]

Yep...My daughter placed an order 0n 12/16...it shipped 12/18.
USPS got kinda slow...I inquired roundabout 12/28 or so to see if they had a tracking #. Got a reply in like 45 minutes.

The stuff showed up in the mailbox today(LOVE IT). Anyway, I let Dutch and the elf know it got here and BOTH of them replied to me independently. So, some folks who take pride in what they do make customers feel like important people. How do you spell SERVICE?

[Callahan]

Another satisfied customer here...nothing but great service from the Dutchware crew on every order I have placed. Flyz, dynaglide, quilt clips, dutch hooks, and now the Dutch Biners to trick out my RidgeRunner. Every order has been processed and shipped quickly, and every piece of gear is in use, holds up great, and lightens or improves my setup. Great gear, excellent service every time!

Cheers