As some of you know, I've been trouble shooting some cold spot issues with my exped downmat ul 7.
Since the very first email, they've been prompt in response AND helpful. I got to deal with the same person through the whole ordeal which made tracking my issues VERY easy. Also VERY accommodating of my planned camping trip and assured me they'd get a working mat back in my hands before my trip. Monday they still hadn't received it to look at it. Tuesday they finally received it and TODAY a BRAND NEW MAT was dropped off by my FedEx delivery person.
I'm not gonna lie, I was skeptical they'd get one back to me in time for my trip but they came through with flying colors.
OUTSTANDING costumer service from Exped.
Bookmarks