Well when i got it i felt like it was not worth what i paid for it so tom said i could return it. Of course minus his shipping cost that is. He says that it cost $48 dollars to ship so my refund would be $102 plus i have to pay to ship it back to him. When i emailed him about returning it i told him about the customs tag and this is what he said, "I am sorry we put the wrong value on the customs section. If you order from us again, we will be sure to put the correct value, so that you can pay the import duty on that amount." Well if i would have know that i had to import it from another country myself then i don't think i would have bought it. The bottom line is he needs to change something about his bussiness practices. If he reads this my suggestion to him would be to buy larger amounts of the hammock from him maker in thailand and have them shipped to the states all at once at a discounted price. Then he can distribute the hammocks in a more timely manor because if i paid $48 for the thing to take twenty days to get to me i got ripped off. I would be willing to pay the shipping from somewhere in the United States if he set it up differently. Oh well, most likely he won't have to deal with me again as a customer.
I don't believe he lives in the US.
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You are absolutely correct, but this is where the phrase "the cost of doing business" comes from. It's obvious from the last few weeks that Tom has a problem. Better that a business makes less money than no money. I had a very positive experience with Claytor and I'd very much like it if everybody that ordered from him did too. Don't know the answer, but he does need to find a solution.
Sorry for the 'banker' response. I'm crunching spreadsheets between posts and day-dreams. Don't worry they get triple-checked.
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The inordinate shipping times I understand as a problem. That does need to be solved if at all possible. Whether or not something is worth the value you pay for it is a subjective decision and I find it odd that should reflect on the vendor of the product. As far as shipping is concerned, shipping costs are almost never reimbursed since they are aiready paid to a third party and thus not part of the vendor's part of the transaction. The same with shipping back a return. This is particularly true in the case of Claytor because there is no separate shipping cost charged to the purchaser.
One has every right to refuse to do business with any particular company for any particular reason. Or for that matter to buy from any particular company for any particular reason. But subjective issues are exactly that.
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I guess that I should feel cheated. My package with 2 Claytor Expeditions and 2 Rain Flies stated the value for customs at $5.
I ordered my Claytor's about a year ago, so maybe inflation has affected the declarations value.
BTW, I was very pleased with the shipping time (9 days IIRC) and the hammocks worked very well for myself and my son-in-law.
i think if the declared value is above a certain amount, the person recieving the item has to pay an import tax upon delivery, by keeping the value low he is assureing that the carrier won't charge you a fee to release the item to you.
Warbonnetguy is absolutely correct.
The sender has SAVED YOU MONEY by undervaluing the hammock for Customs
purposes.
If they had put $150 value on it you would have been charged US Customs Import Duty Tax on that amount.
By only declaring a value of $10 there is no import duty to be paid.
The sender is taking a risk to do this as it is it is an illegal declaration.
Be happy that they saved you some $$
Last edited by Bugzee Malone; 03-03-2009 at 01:58. Reason: grammer error
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I agree with Warbonnetguy.
I ordered a JH just prior to the occupation of Bangkok airport in 08. The sticker on it had a $10.00 value as well. It managed to be dispatched and arrived in 8 days. I don't know if this is because I live in the depths of the South Pacific which may be less distance to travel by comparison to the US.
I remember once purchasing some glassware in Italy back in the 70s and it was freighted Unsolicited Free Gift just to get passed customs and not pay import duty.
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