"He who makes a beast of himself, gets rid of the pain of being a man." Dr. Hunter S. Thompson
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“I think that when the lies are all told and forgot the truth will be there yet. It dont move about from place to place and it dont change from time to time. You cant corrupt it any more than you can salt salt.” - Cormac McCarthy
Your probably right about the email. Honestly never crossed my mind since I sent Brian a pm here and never heard back along with a voice mail. His communication was fantastic when I was getting ready to purchase the hammock. I'm sure they are great guys. I'm just a bit leery of the way Brian disappeared as soon as the sale went down and they had my money. Most likely a non issue, but it sent up a red flag for me.
Shane left me a message an hour or so ago and said he got a new phone and just got my message. Fair enough.
Your problem will be resolved. You will either get your goods or you will get a refund. Please save your kvetching for when someone actually ASKS for someone's experiences with one vendor or another. When such input is actually solicited is the proper time to offer it.
BIAS has obviously had some slippage recently in delivery and customer communication. Both Brian and Shane recently purchased homes, to my understanding, and there's the whole disruption of moving and what not.
Though I have no current orders pending with BIAS, I feel a bit slighted myself because I have so wholeheartedly endorsed not only the products but the BIAS people on this forum. It almost feels like my reputation is at stake.
I'm fairly confident they'll get their crap together tout de suite - their business wouldn't have grown so exponentially were it not for their excellent customer service heretofore. This is hopefully just a minor blip on the radar.
I'm almost 100% you are correct in that assessment (except for the tout de suite and heretofore parts- don't know what that means ha!). I talked to Shane a few hours ago and I could tell he was genuinely overwhelmed and trying to put out a few fires. It must've been around 9:00 his time when we spoke, so I think it's safe to say he is burning the candle at both ends. It is also my impression that he's doing the job of running the company in Brian's absence for whatever reason and juggling a new job to boot. I'm sure the last thing they want is to make promises of when they can get product out, but when a company takes money up front, it is the customers right to know when it will arrive.
I also got the impression that they were having a problem with getting materials delivered in a timely fashion.
Now this is a whole nuther thing, y’all havin’ a hissy fit an getting’ all agervated. Don’t get yer shorts all in a bussle. Just put yer boots on the rail and take a pause.