CatSplat-
Send a reminder E-mail to Hennessy Hammock, explaining the situation. If you have the E-mail string to back you up, include it. Hennessy Hammock is a high-flow operation. While they pride themselves on great customer service, once in a while something "falls through a crack." I would bet that if you present your problem in a logical way, they will take care of you.
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