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  1. #41
    Senior Member
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    May 2007
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    CatSplat-

    Send a reminder E-mail to Hennessy Hammock, explaining the situation. If you have the E-mail string to back you up, include it. Hennessy Hammock is a high-flow operation. While they pride themselves on great customer service, once in a while something "falls through a crack." I would bet that if you present your problem in a logical way, they will take care of you.
    Rosaleen

    Hennessy Hammock afficionado and supporter.

  2. #42
    Senior Member CatSplat's Avatar
    Join Date
    Sep 2011
    Location
    Calgary, Canada
    Hammock
    HHEA, HHEUL, HHSD, GTUL
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    Quote Originally Posted by Rosaleen View Post
    CatSplat-

    Send a reminder E-mail to Hennessy Hammock, explaining the situation. If you have the E-mail string to back you up, include it. Hennessy Hammock is a high-flow operation. While they pride themselves on great customer service, once in a while something "falls through a crack." I would bet that if you present your problem in a logical way, they will take care of you.
    I called them instead and sorted it out - they still had all the emails on file. I appreciate they were able to (eventually) figure it out, but I'm a long-time HH customer and to screw up two orders and a refund in just over a year makes me wonder what's happened to the CS department.

    But, to their credit, they have done right by me in the end.

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