The kind folks at HG were so great to work with. I'm sure you're all tired of this story but I had a deadline for a camping trip. The got me my Incubator 20 degree in plenty of time and it was wonderfully warm and easy to set up. It is great to have all of the excellent vendors take part in this forum and to have all of the helpful folks give advice to newbies like me. I highly recommend HG!