I want to tell this story...to make it up a little to Randy (Papasmurf) who is among the top-level cottage builders.
Papasmurf has set milestones on hammock setups, varity and order follow-up.
I haven't seen any threads about damaged hammocks from Dream-Hammocks, which shows that materials and work quality are solid. Yet it has happened.
My Dangerbird ripped on the top at the 3 stich lines.
I explained the damage to Randy and sent him the picture, asking him what may have caused this damage and what could be done. In my mind I was hoping that the damage was repairable, because I love my Dangerbird.
Randy reckons the damage to be caused by stress on the zipper leading to a separation of the zipper and the resulting tear. He explained that he now runs the zipper ends clear up into the channel and locks them in place which actually creates a much stronger hammock.
Instead of repair, Randy proposed to replace the hammock at no charge. Thats far more than I would have expected. I got my new Bird yesterday and I'm waiting for better weather to see it hanging.
So Randy is not only offering an excellent pre-sale communication, great choice and workmanship, but also an exemplary after-sales service !
I'm so glad I got to know about him
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