Bad Experience With Redden Marine

**Custom Splice** · 07-22-2009, 15:16

If there is anything I can do for you guys let me know.
I am a small operation who does as much for his customers as I can.

**Cannibal** · 07-22-2009, 15:25

Welcome to the forum Custom Splice!
Always nice to see vendors participating.

**jbo_c** · 07-22-2009, 20:34

Dang. Wish I'd known that. I'd have ordered the charcoal. Mine shipped yesterday.

Jbo

**Custom Splice** · 07-22-2009, 21:08

Please feel free to contact me directly.
Our website is www.customsplice.com
my email is [email protected]
I try to check my email atleast every hour.
I will respond as quickly as I can.

**Ramblinrev** · 07-22-2009, 21:21

Originally Posted by Custom Splice

If there is anything I can do for you guys let me know.
I am a small operation who does as much for his customers as I can.

It appears to me that you supp;y 5/16" - 7/16"> I sense that is a little bigger than most of us would use. I appreciate you ATV and Truck customers would have need for the bigger stuff. I could not find on order form on your site. Nor did I find prices and the product photo link did not activate for me. The conversion chart did activate which is where I got my sense of what size you had.

I think we tend to be pretty loyal to the small businesses that interact with us. Did I miss something I should have found?

**I Splice** · 07-22-2009, 22:39

My line arrived today

My thanks to you for those generous offers to help my troop out; I had only intended to post a cautionary tale about a vendor who has been mentioned many times on this forum

**jbo_c** · 07-23-2009, 17:20

Just got my Amsteel from Custom Splice. Ordered Tuesday, arrived Thursday.
Pretty awesome service.

Jbo

**Custom Splice** · 07-23-2009, 18:26

The web guy I hired has never finished the site with the product photos.....

We do typically cater to the ATV and truck crowd.
The conversion chart is for ATV and Truck winches.

We do not have online ordering off our website, we are a small company and we would rather you email us or call us.
We are able to provide much better service that way.
Todd

**Ramblinrev** · 07-23-2009, 19:32

Originally Posted by Custom Splice

The web guy I hired has never finished the site with the product photos.....

We do typically cater to the ATV and truck crowd.
The conversion chart is for ATV and Truck winches.

We do not have online ordering off our website, we are a small company and we would rather you email us or call us.
We are able to provide much better service that way.
Todd

hehe.. I know that drill. Thanks.

**I Splice** · 08-20-2009, 20:29

Just an update.

I got my line.

When my Scouts made up the bear ropes, we had about 90 feet extra; so Redden threw in some extra rope for all of the hassle and waiting. That's not quite as good as a smooth experience but at least they did try to make amends.

We had two crews at Philmont. One of the rangers, but not the other one, really wanted us to take the Philropes. My guys ended up carrying both ropes.

He didn't like my paint strainers instead of the Frisbee.