Both times the hammocks were hung to specs. The only thing that might have been done was that I had strung them up to tight. By a welp I ment a lump on the wifes head! It did give here a head ache!! In other words the ridge line that snapped back in Nov. My wife was in it at the time. It did go down some but not all of the way to the ground. She was not to happy about the situation!