Been reading lots of reports on vendor customer service lately. Some good and some not so good.
Communication is a priority at Dream Hammock and we are always looking for innovative ways to keep you informed about your order. Timely responses to your questions and emails is surely a good thing, but we think that's setting the bar way too low.
-Where is my order?
-How many orders are in front of me?
-When will it ship?
-Did they get my custom request?
-Did they even get my order?
New Feature: Full specs on the Order Status page.
We have reworked our Order Status page to provide you with the latest changes, requests, details & specs of your project. Just click on your order number to view the info. We will also post a timeline of important events throughout the building process on the bottom of these same pages. Now it's easy to double check your latest specs and make sure we have the up to date information needed to get you the hammock you want.
Future plans: Past order lookup
We would like to soon begin numbering each individual hammock with it's unique order number so it can be traced back to the original Dream Hammock order.
Why is this important?
Say you spot a Dream Hammock in the For Sale forum on HF. The seller gives some info on the hammock, but maybe not all the info. Say he does indicate that it was order #771.
Both the seller and any potential buyers could easily lookup the original order specs including any special add-ons and custom modifications with the following URL:
http://www.dream-hammock.com/orders/771.html
How about one from quite awhile ago, like order #119.
http://www.dream-hammock.com/orders/119.html
Keep an eye out for this in the near future.
Thanks
Randy "PapaSmurf"
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