DuneElliot
04-09-2018, 18:51
I posted a few weeks back that I would have loved to have bought a synthetic warm-weather quilt from George but was bummed that he no longer made them.
George reached out to me and mentioned he had just a little product left over that he could accommodate an order. With his lead time I had to decline as I needed the quilt by the end of May. Another email and George said he could have it to me by then. Wow...suprised and honored are the two words that spring to mind.
Another email and George posted the synthetic quilt page just long enough for me to place my order (which of course I immediately doubted and wanted to change as soon as I put my order in...too many color choices).
I doubt he does this often as I understand the reasons for him no longer doing synthetic quilts, but after falling in love with my LLG down quilts I desperately wanted one of George's synthetic quilts. I am blown away by this level of customer service.
George reached out to me and mentioned he had just a little product left over that he could accommodate an order. With his lead time I had to decline as I needed the quilt by the end of May. Another email and George said he could have it to me by then. Wow...suprised and honored are the two words that spring to mind.
Another email and George posted the synthetic quilt page just long enough for me to place my order (which of course I immediately doubted and wanted to change as soon as I put my order in...too many color choices).
I doubt he does this often as I understand the reasons for him no longer doing synthetic quilts, but after falling in love with my LLG down quilts I desperately wanted one of George's synthetic quilts. I am blown away by this level of customer service.