Business Ethics

[DetroitVet]

In mid December, I placed an order w/ George for a tarp, TQ and UQ. A week ago, I realized I had ordered a gray tarp and wanted green. He emailed me back promptly and adjusted my order.

2 days ago, on the forums, I was informed the TQ and UQ I ordered were gonna be overkill and I contacted George again. I apologized for being a nuisance and requested that he keep the difference...just make me 2 quilts at 30° instead of 20°. I made it clear I did not want, nor expect a refund for the difference.

He refunded it anyways. I have never, in my 48 years on this planet, dealth w/ a company w/ such high standards. George, u da man !!

[Ohoopee]

I love his quilts. I have others but his just seem to always end up in my pack, they are my "go to".

[TrailSlug]

This doesn't surprise me at all. You'll be hard pressed to find a guy as outstanding as George. He's a great guy who produces some of the best quilts on the market.

[chipmem]

Reading your headline made me think about national headlines until I read your post.
Thank God For people like George and the people I’ve met on thus forum. A breath of fresh air.

[rweb82]

Great quilts... even better dude!

Sent from my Pixel XL using Tapatalk

[Lakerat]

I have one of his 20*TQ and a 0*UQ. You will not be disappointed with the quality. Top notch!

[Bubba]

Great people around here that’s for sure.

[Nedh84]

That's amazing. George is a class A+ dude. I was similarly floored by his help and generosity when he was putting my gear together. We are lucky to have such a great option when buying outdoor gear!

[LuvmyBonnet]

Yep, George's customer service is top notch. I ordered a custom top quilt from George back in the day when most of the Quilt makers weren't doing custom order materials. So I had George order my material and colors I wanted. He made a wonderful quilt but the box was virtually destroyed by the USPS. One of the seams got pulled. George was insistent that he would order new material and make me a new quilt while allowing me to keep the current quilt. I shipped the other quilt back once I received the new one. Outstanding CS!!!

[Pennsy Camp and Canoe]

Love George and my LLG UQ!

[Koolranch]

George for Prez.

[Baka Dasai]

I ordered a quilt from George, paid for it, and then a few weeks later, realized I had made a mistake, and didn't need it. So I asked him nicely if I could cancel the order. Luckily he hadn't made the quilt yet. He immediately refunded the payment, even absorbing the PayPal fees to do so.

I felt a bit guilty, so I will have to make it up by buying my next quilt from him (and not canceling it this time).

[brutalguyracing]

i happened to meet george this past weekend at a group hang
awesome down to earth guy
who makes some top shelf gear

[Tiggen]

I called George to ask him about UQ length, and he couldn't have been more helpful. The next day I placed an order.

Fast forward nine weeks since my order in December. The website said that was the lead time, and I hadn't heard anything, so I sent an email to George last Wednesday. He responded later the same day, saying that he would check on the order. The following day I got a notice of shipment, Saturday I got the quilts, and last night I tested them out in the backyard. Snug as a bug in a rug.

I'm not really sure the last time I have had such excellent customer service. The quilts are expensive, but given the quality of the finished product (beyond my expectations) AND the quality of the CS that George provides, they are worth every cent. He's earned himself a customer for life! Thank you, sir!!