PDA

View Full Version : ENO Customer Service is Great!



fgblueenohanger
05-27-2012, 17:42
My son has an ENO Dry Fly and the piping began to separate from the edges. A couple of holes developed and the tarp was raveling a little where the piping came loose. He purchased it about one year ago and we knew it would be a close call, but we sent it to ENO for a repair or replacement. About 1 1/2 weeks later, he received a UPS package and enclosed was a brand new Dry Fly! Love the ENO hammocks and love their customer service!!

Brute1100
05-27-2012, 20:10
good to know... just bought a pro fly... so they have a one year warranty???

fgblueenohanger
05-27-2012, 21:18
You know what, I goofed - ENO's warranty is for two years. But it was their decision to repair or replace the dry fly.:scared:

Brute1100
05-27-2012, 22:11
That's good to know... Just spent the first three nights under mine... Liked it but being my first purchase I have nothing to compare it with...