Marty and Dutch are arguably the leaders in customer service .. and from my experience .. most of the rest aren't far behind .. !!
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Marty and Dutch are arguably the leaders in customer service .. and from my experience .. most of the rest aren't far behind .. !!
I needed a larger tarp for river rafting. After a few e-mails to Marty with ideas, needs, and specs he sent me a drawing of what he had in mind for me. The end product (Wild River tarp) was awesome. Exactly what I wanted. I used the tarp on several raft trips last summer, and it worked perfectly. My friends commented on the quality build, light weight, and packability of the tarp. Marty was great to work with.
Quality products, FAST Shipping, Great Service and Made In America.....Need I say more? A++++++ for Marty & the gang!!
I placed an order with them recently and was very pleased with the turn around time. The products are top notch too, thanks Marty!
I wish I had discovered Marty a year ago, I will definitely be going back for more goodies.:thumbup:
I spoke with Marty day before yesterday, getting ready to drop an order for an UQ, I had a few questions.
I think we gotta be kindred spirits to a degree! Was one of the most pleasant phone conversations I've had in a long time! :)
And after talking with him about what I wanted, I was totally sold. Order got dropped yesterday! Now I'm excited about my foray into the world of 'downy goodness'!!
My first order with WL was for "tarp skins". I got them really fast. They work great. A short time later I ordered a "snipe". It shipped the day after I ordered. I have been using it for a couple of weeks. It's a great hammock. I ordered a summer underquilt last Friday and it shipped Monday. Should be here tomorrow. Great service, great products, reasonable prices. Who could ask for more! :)
I must say that I agree with the sentiment that Marty has top notch customer service. I'd like to add that every interaction I have had with any of the cottage vendors commonly found servicing our fine ham mocking community have been great. Everyone of them has been quick to respond to any and all of my questions. So, on the whole I would have to say that we are a very lucky bunch to get to routinely work with such fine business folks who provide top quality products.