best service

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09-12-2011, 10:46
ranger

best service

I just ordered my first hammock. Do to my location and security settings, I could not access pay pal. I sent the an email explaining this and within 15 minutes I received a phone call. Today I got confirmation that my hammocks has been sent but, I did not receive a tracking #. I replied to the confirmation email and asked about a tracking #. I got a follow up email within 5 minutes. On the phone the man I spoke with was very friendly and helpful. This is my first hammock but, I have ordered many times online and over the phone. Buying my DD frontline was by far the best buying experience I have ever had. Can't wait to get my new hammock.
I am 5'9" and a solid 230lbs. I hope the DD will fit me ok as I will be ordering 4 more if this is a comfortable hammock.
09-13-2011, 15:22
ranger

best srvise

I ordered late Friday. Got a confirmation Monday that it had just been shipped. This is Tuesday and I live in WV and my hammock is hanging up in my backyard already. It was still in scotland yesterday at 10:14 according to fedex.
09-13-2011, 15:44
KerMegan

wow. that is some serious fast shipping.. enjoy
your new abode!
09-13-2011, 15:56
Cannibal

I've never been left 'wanting' when dealing with Nick at DD Hammocks. Top rate guy!
09-14-2011, 14:09
ranger

best service

I got an email from Claytor today. Claytor was my first choice and I sent them the same email I sent to DD about to hours before I contacted DD. They more or less said they couldn't help me unless I had a family member that could access pay pal. I deleted the email but, I wish I had replied that I have already slept in my DD hammock. I did sleep in it last night and was very comfortable. Huge thanks to DD hammocks. I love my frontline.
The only thing I have to say is, they really need to upgrade their suspension and I will be canging mine very soon.
09-16-2011, 13:34
Passinthru

Ordered my Frontline on a Thursday evening, made it across the ocean and received it early Monday morning. Lovin it so far...
04-09-2012, 13:58
Hard2Kill

I will say they have incredible shipping times. Overnight International without additional charges is as good as it gets.

However, I received two Frontlines on Thursday of last week and tried them out in the back yard for three nights over the Holiday weekend. The Frontlines are comfortable and seem to be well constructed...except for one glaring problem. On both of mine (one for myself and one for my 14 y.o. son) the seams where the bottom nylon is sewn to the zippers is not folded or rolled. It is double stitched, but the edge is just flat and exposed. This creates a large amount of fuzz that constantly catches in the zippers. I emailed Nick this morning concerning this and he got back to me in a couple of hours. (that was good) His reply was that they basically screwed up on the new Frontlines in this area and that it would be addressed in the future. His "fix" was for me to trim the edge as close to the zippers as possible to reduce the fuss. (not so good). :cursing:

Knowing how well I perform intricate tasks when I am doing work to make up for a manufacturing error, both of them will probably be used for scrap material before this is over.

Looks like the next set are going to be D.I.Y. At least then if it's screwed up, I have only myself to blame.
04-12-2012, 19:02
moseng

Just have to throw in that I ordered from DD and it was in my hands before I could even check the tracking number! How do they do that? Very nice!
04-12-2012, 20:14
Texas longhorns

Great have fun with it
04-13-2012, 10:58
Womble

They are very fast shippers, which is excellent when you are new to hammocks. You are hanging before you can think twice :D

But the fast shipping comes with a strict warehouse management and an industrial behavior. I don't know how big their business is, but it seems beyond cottage size. I just didn't get the same feeling about helping customers with after-sales issues. Your example of "help yourself" fits this impression.

May be someone has an example of "way-beyond" customer service like the ones we read about here from cottage businesses in Conus.
04-13-2012, 17:57
Postal

Quote:

Originally Posted by Hard2Kill

I will say they have incredible shipping times. Overnight International without additional charges is as good as it gets.

However, I received two Frontlines on Thursday of last week and tried them out in the back yard for three nights over the Holiday weekend. The Frontlines are comfortable and seem to be well constructed...except for one glaring problem. On both of mine (one for myself and one for my 14 y.o. son) the seams where the bottom nylon is sewn to the zippers is not folded or rolled. It is double stitched, but the edge is just flat and exposed. This creates a large amount of fuzz that constantly catches in the zippers. I emailed Nick this morning concerning this and he got back to me in a couple of hours. (that was good) His reply was that they basically screwed up on the new Frontlines in this area and that it would be addressed in the future. His "fix" was for me to trim the edge as close to the zippers as possible to reduce the fuss. (not so good). :cursing:

Knowing how well I perform intricate tasks when I am doing work to make up for a manufacturing error, both of them will probably be used for scrap material before this is over.

Looks like the next set are going to be D.I.Y. At least then if it's screwed up, I have only myself to blame.

My wife's came just like yours. As it is a first timers hammock and there is no real structural issue we are happy to just use it til it is no longer usable.
04-14-2012, 07:44
Hard2Kill

I understand, but at 95 bux for two nights usage, I could have stayed in a motel. The zipper stuck so badly on the third night (middle of the night "break") that I gave up and went back to the house. Not a disaster when you're 100 yards from the house but it would have been a different story on the trail.

It just seems to me that when a manufacturer admits there is a problem and only offers a half a$$ self fix for it, I would hardly call that good service. Maybe I'm just too picky, but I'm not impressed.
04-14-2012, 10:43
Postal

Quote:

Originally Posted by Hard2Kill

I understand, but at 95 bux for two nights usage, I could have stayed in a motel. The zipper stuck so badly on the third night (middle of the night "break") that I gave up and went back to the house. Not a disaster when you're 100 yards from the house but it would have been a different story on the trail.

It just seems to me that when a manufacturer admits there is a problem and only offers a half a$$ self fix for it, I would hardly call that good service. Maybe I'm just too picky, but I'm not impressed.

Oh I agree with you on that. Hers however has not had any zipper issues. The only issue we have with zippers is on one side they sewed the Velcro a bit high and the zipper will hang on it a bit. If the product had the same issues you are having I would be the same. Got two weeks of in and outs and many zipper uses with nothing yet. However the first time it does I will join you in your train of thought.