The waiting game

Ordered a 4-season tarp on 1/26. Received a notice that a shipping label was generated on 2/13. Still hasn't been shipped. No tarp & no response to inquiries. Hate being that guy, but...

Ed,
I'm having the same experience. Told I would have tracking number early last week for an order placed in November. I sent a PM two days ago - no reply. Was about to post another inquiry here myself.

And the saga continues. :(

Hi,
I ordered 12/21 and the tarp was shipped 12/24...
So I'm a very happy and satisfied customer.
Also there was a very good communication!

Sven

How fast will OP get that tarp, it's a big question but I think You eventually get your tarp, bought some time ago MacCat Ultra and craftmanship done on this tarp are nice. Communications are hit or miss tough.

Ah, beautiful work too.

Because I can't remove a post, I want to clarify something....

When I made my order in November, I figured Brian might have a full load to get some orders in by Christmas. So I let him know I wasn't in a hurry and he should get any Christmas Rush orders done first. The problem was, a glitch resulted in the assumption that my order had shipped when It actually hadn't. So OES thought the order was complete and I was waiting patiently.

In Mid-February I contacted Brian and we got the order squared away. I understood it would be soon shipped. My only concern was not getting a tracking number or hearing much after that. But the tarps arrived today so that's about a two week delivery time. Pretty good for "cottage industry".

I want to make it clear that the tarps did NOT take four months to get here. That interval happened only because OES thought they had already been shipped and I was too patient instead of inquiring sooner.

Paul

Returned from business travel and tarp was waiting for me. Immediately went to the back yard to pitch it. Cannot argue with the craftsmanship. It's exceptionally well made.

Congrats! Now You have to update your profile.