I laughed out loud when the package hit you in the back of your head. :lol:
Hammockgear's customer service is 2nd to none. Adam drove over 3 hours to personally deliver some gear to a guy that was going to the Northern Hang so he would have his gear in time.
He also over nighted my 20F TQ so I would have it in time to open on X-mas morning.
Thanks again Adam & Jenny!
+1. Lots of outstanding vendors on HF, but HG really has gone out of their way to rise up above the rest. Speaking from personal experience, they're totally dedicated to their customers satisfaction. Adam and Jen both rock out load! :D
That Ken is nominated for Best Supporting Actor in a Short Film category.
Yessir....that Stormcrow is quite the artist in many ways.
I'm sure they have a great product. I'm a little frustrated though.
I've sent two emails now (email@example.com), one yesterday and one on Dec 22, and so far have received no response to my question about them customizing a top quilt I'm interested in. If they don't do customizing, I'm fine with that. I'd just like a reply saying so.
Because of the volume of orders, we are working around the clock to get your order out, and as quickly as humanly possible, before Christmas. Please forgive us if we are not able to do so. The volume of emails received about order inquiries make it a bit challenging to stop production and answer emails. Shipping confirmations will be sent out as soon as it's out the door. MANY thanks for your patience and support!
So tie that to the holidays and as they said above ... "thanks for your patience". They will get back to you of that I'm certain.
Yea I agree with Hawk-eye, they're just inundated with work-I true testament of their products & services. I had no reply on their info@ email address also but I did get a quick reply on firstname.lastname@example.org
Try that address & just be aware that they will be doing the best they can & will get back to you soon.