Glad we can be of help! We'll do our best to keep you going outside and into the woods.
Happy Trails!:laugh:
Type: Posts; User: thorwren
Glad we can be of help! We'll do our best to keep you going outside and into the woods.
Happy Trails!:laugh:
Absolutely! You can email us at [email protected] for information on that. :)
Hey Everyone! :)
We're excited to introduce our new line of tarps! To start things off, we will be making them out of them out of the tried and true Xenon sil/poly 1.1 that we are getting from...
Better late than never but Stormcrow and I finally signed up and are headed south with 3 kids in tow! :)
Email us at [email protected] to order one. It's not quite on the website, but we can get one made!
We fixed the code, but let me know if it still doesn't work.
143463
Hiking season is fast approaching. Order now to get it "to go"!:shades:
We are releasing a long-awaited short product video on our bestseller, the Incubator.
We're excited, and we look forward to the next product release! TBA!!
(PS - Captions will be added soon)...
Thank you all for your patience during our move! We've also been slightly short-staffed, pulling customer service (AKA Harry) off his desk and onto production floor. I'm handling emails through the...
:boggle: We got some love!!
It is designed for two people to use. We were receiving so many requests for these double quilts, we ended up honoring their wishes to have it available on the website. I'll post pictures of the...
Logistical concern, indeed! We were all ready to announce it with specs, pictures, details, etc., but then we ran into a snag that has to be fixed before the grand reveal. My apologies for our...
I must agree with everyone's posts here. This could not have happened, especially at this scale, without the endless planning of the organizers. We are very grateful for all of your hard work to...
I was going to make a post to explain the loft/performance, etc., but everyone beat me to it. :) Most of the posts are accurate (but be careful "shaking vigorously", you can misplace and migrate the...
We haven't had to do very many repairs of our tarps, but send it back, we'll repair it for free. :)
Wow....
It's humbling to get on here and read a review like this. We've had customer service issues in the past from being understaffed and overworked. Harry began working with us last year,...
Thanks for bringing this up, folks. We had a supplier we worked with for a long time without issues. Since they supplied goose down for big name companies like Eddie Bauer and The North Face, we...
Pretty amazing pictures! Thanks for posting them. Hope to get out, myself, and welcome the upcoming snows!
Whoops... I forget some folks don't know my "other" names. ;) "Jenny" is one of them!
This is fantastic! I am living vicariously through you folks. I haven't had a night out in the great outdoors for 2 months, now. :)
Harry is invaluable to our little shop! Thank you for your kind words. We definitely are hanging on to him. :)
We have been receiving complaints of lack of communication within the customer service emails. We were very puzzled, since we have been on top of emails, and Harry is actually fielding 80% of the...
We have been receiving complaints of lack of communication within the customer service emails. We were very puzzled, since we have been on top of emails, and Harry is actually fielding 80% of the...
I just saw this thread. We've been keeping on top of emails, so if any are missed, PLEASE PM me... As for phone calls, we do try to catch all of them, and we're working on it, even training someone...
Hi, folks. The last time someone posted a thread about this, we discovered that their emails never reached our system. We have had those folks just PM me on here for customer service. We're up to...
Thank you for visiting! It's always great to have folks drop in and see how we make the gear. :) We'd be honored to have you back, again.
We love our new Shug shirts! Whoo Buddy!!
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We have been responding to all emails within 24 hours (weekends might take a little longer). I do find emails in spam from time to time. I'll check it again, but in the meantime, PM me on here so I...
Hello, ShooTa! I'll clear up my inbox and message you! Thank you!
We have proof of shipping from our supplier! It will be arriving (SOME of it, NOT all!) late this week, and we'll be knocking the tarps out all next week. I'm tired of walking in every morning and...
We do indeed have draft collars. We've been on it, taking new product photos for the last few weeks. Those pictures with draft collars will be up on the website very soon! We also specialize in...
Here's a trick question.....No one has mentioned anything about Stormcrow's hat, yet....... Anyone recognize the logo? ;)
Welcome, neighbor! Hope to see you on the trail someday. :)
YES!!! Harry has already been my godsend!!:thumbup:
Raos - I completely understand. Your complaint was justified, but in the last several months, we have really cleaned up the reply system, and we're still improving, so I hope folks can forgive us...
Hello, folks. I have been working on returning emails within 24 hours, often much more quickly. I have just recently responded to two inquiries in the last 2 days who bumped me a second time. I...
That would be it, Sheff.....
We ship up to 25 orders a day, so updating would be difficult.
Sometimes we're in stock for one raw material (i.e. color of fabric), but not another. Sometime the...
What a kick out of this we got!! Thanks for giving away our identity!:lol:
Many thanks for the shoutout. We have been discussing the weekend sales with other vendors, and we all agree we are very grateful for your support! Thank YOU to Hammock Forums.
We are giving everyone Wednesday afternoon through Sunday off. :) They have earned it!
We actually have beefed up our shop. More floor staff and more sewing machine operators = Awesome team. :) Bracing for Black Friday now.....
Give us a call - We'll help you figure it out. :)
I agree with the folks on here, the OP has a right to his opinion. I understand his frustration that one of the quilts was in the wrong color. I sent him a return label within 48 hours, but I made...
Call us. We'll help get you set up with the best ratings. :)
740-445-4327
Photoman,
I'm sorry you thought it was a patch. PM me if you want me to refund you.
We have the stickers available for those who want to have one without buying a quilt. I COULD word it...
I've been answering emails like crazy... Not sure how I missed yours, so my apologies. :(
Please try again, and I do not reply within an hour, perhaps spam is catching it, so you can PM me to try...
Thanks for the post!
We currently include stuff sacks with each quilt order. Storage sacks will eventually be available on a regular basis, but we need to set up a sewer for that, first. We're...
I'm seriously attacking the emails, and throwing out the deadlines as fast as I can to the staff. If you have a deadline, PLEASE email me (again, if you have to), as I steadily work down the list. ...
Good evening! You can give us a call tomorrow. While we're not running any specials, we sometimes have stock items that may help your wallet a bit. Some are made with the 1.1 ripstop, some were...
Thanks, all! The work tables were by the talented and very handy Thirsty Bear. He worked tirelessly over a week to get them all done. We are very grateful for his part in making the move a success...