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The wooki was literally the only reason I waited over a month to purchase my wife a hammock. Not that I could say anything bad about the BB XLC, but a month wait was difficult after I let her try...

The bottom line is that I need to keep mamma happy, I will probably hand my rig over to her and buy me a new one! Something I won’t be happy about, but we are tired of waiting!

It seams to me that something odd may be going on here? It sounds like possibly one other vendor may be having a similar material issue. I would have guessed that if Warbonnet has essentially been...

I agree with you here, I have had my BB XLC for about a year, my wife used mine one night and demanded I buy her one! My only wish is they would offer it in a few more color options! But I am sold...

I have been trying to order a BB XLC (and winter Wooki) for my wife for the better part of a month. When I inquired over three weeks ago, they said they had a material shortage and should be back up...

I want to pick up another BB-XLC, and wokie, but you can't even order an XLC at this time?

I will purchase one when you offer them wider than 55 inches.

Sorry you had to put up with the bullies on this forum. It is sad when a Warbonnet customer comes here looking for help and gets treated so badly (you are not alone). I hope your future experience...

I have noticed a trend here lately, just in this thread I have been told to "go shop at Walmart", and "this is not amazon". One thing that Walmart, Amazon and even Warbonnet all have in common is...

I believe that most of the people who posted their issues here were polite. Sure there may have been some frustration mixed in, but when you are spending the type of money on some of these products...

I believe that most people understand that in any business there are some mistakes that do happen. Why not let people discuss them openly? I like my Warbonnet gear, but I won't tell someone that...

The issue here is that there has been times in the recent past that unsatisfied customers have did exactly what you have said and tried working it out with Warbonnet, but after several days of trying...

Why should there be a list of "to do's" before anyone posts something that could be perceived as negative in an open forum? Why not just try helping them with their issues?

They are still customers, and in an open should be able to have their voice heard like anyone here that has had a good experience. So what if this thread can be searched on for years to come? It is...

I am not upset with Warbonnet, just some people here!

Tonight!

If you were unhappy with the beer or service, you should be able to discuss that in an open forum without being ridiculed. That is the reason for my post.

I disagree, Please quit with your patronizing, it is part of the problem here! I have seen people from Warbonnet post here, this is for better or worse is an extension of the Warbonnet brand. ...

I understand this, however I also understand that running a business is not a hobby. Ridiculing customers is never a good thing, in the end this type of reaction only does more harm to Warbonnet...

The first rule of any business with deadlines is to under promise and over perform. If for some reason you do miss that delivery date, you need to communicate.... this is what sets the big guys...

I am not just referring to that post, but 2-3 other similar posts in this group. I believe that this group should be open to all experiences (good and bad). There shouldn't be a checklist of things...

Let me first say that I am a very happy Warbonnet customer, I have a BB XLC, and a wooki and Warbonnet shipped in the time they quoted on their website, even beating the lead time by a week when I...

Why are we back to blaiming the Custom(s) again? Does Warbonnet pay everyone here to be a Fanboy? I am throughly amazed when I see people here blaming the customer with passive aggressive comments...

I have had nothing but good experiences with Warbonnet, but pretending that there wasn't an issue a couple of weeks ago (while remodeling) is being disingenuous. It wasn't just one person who had...

I agree, most people here gave very insightful commentary and I did learn a lot about the way the industry works. I hope others here did as well.

I am ok with all the differing viewpoints I have seen throughout this thread, for the record I am not trying to say anyone is wrong for their views (if you knew me personally you would understand). ...

I understand, but you were stating the obvious. It appears that some people here have picked sides, and that was not the point of this thread. What I am wondering is this model we currently have,...

Thanks for your post, I am starting to understand why things are the way they currently are in this industry. What I have tried to bring up is a general discussion on the long term ideas to move...

Why would you think I am trolling you? I am pretty new to this forum, and I do apologize if I am asking questions or bringing up topics that make people think! I just recently bought a Warbonnet XLC...

I agree, and from reading some of the information on this thread, I am questioning if the prices we are seeing are artificially low. But if they were not artificially low then you open up the door...

I am not sure what you are getting to here, I am just trying to have an open discussion the only thing that hurts an open discussion is when people try to quell others point of view. I have learned...

At least you don't have an issue patronizing people when they do this!

Very insightful post, it puts into words what many of the people here feel about their products and vendors.

Sorry, I have laid off the beer tonight..... i also homebrew (since 2001), and it was my first experience with a cottage industry.

I agree with this right now, but for how long will this be the case? Custom products would be difficult, but a large selection of different features with adequate quality is very possible. I know...

As much as I want this to be true, and in a very few cases it is! But, this cottage industry is still a business. Very few of these people would be doing what they are doing if they did not collect...

Wow!!! 5-years.... do you just have to put a deposit down? Or do they make you pay the entire amount and make you wait?

I think you do have entries coming in left and right, mostly from China, and none of them have gotten it right (so far). Most people purchase these Hammocks before finding a cottage vendor to upgrade.

Let's look at this from a different direction, from most accounts Papa Smurf makes some of best equipment in the industry. He and his family have created hammocks that have many features that people...

The problem I have been seeing is that I can usually only pick one of these.

I totally understand and get this but, every indication I see says that this a growing industry. Most business want their piece of the pie to grow. Sure you can have a great product, with unique...

That is not the point of this thread either, it is my hope to openly discuss this growing industry and what businesses are doing to accommodate increased demand (other than extending lead times). I...

I was trying hard to avoid these types of responses! My intention was to have an open discussion on the state of cottage vendors, and with heavy demand for their products wondering why we see little...

Wow, a lot of great responses here... even Papa Smurf weighed in! I guess the hundred dollar question is what is the cost of lost sales by not having a popular product on hand to deliver? I have...

I have been thinking about this for the last week or so. Looking at the lead time on several popular products around here, it appears that that the lead time is somewhere in the 2-8 week timeframe. ...

This is what a good company does, they fell on the sword, didn't roll the bus over their customers (some former), and they did not hide from their issues they caused. Hopefully they learned a few...

This is why it is important in business to under promise, you need to leave some wiggle room for cases like this when the unexpected (or expected but poorly planned/executed) takes place. A good...

Whenever you are dealing with trips and ETAs you are dealing with a time sensitive commodity. If Warbonnet continues to not meet the ETAs they provide on their website then that makes room for...

I understand being supportive of companies that provide a good product or service, but I don't understand the fanboys on this board blaming fellow customers that did not have the same experience as...

A good business would notify their customers of a missed estimated ship date prior to that date. In customer service an estimate is still an agreement. These are types of growing pains that all...