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  1. Replies
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    It is designed for two people to use. We were...

    It is designed for two people to use. We were receiving so many requests for these double quilts, we ended up honoring their wishes to have it available on the website. I'll post pictures of the...
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    Logistical concern, indeed! We were all ready to...

    Logistical concern, indeed! We were all ready to announce it with specs, pictures, details, etc., but then we ran into a snag that has to be fixed before the grand reveal. My apologies for our...
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    I must agree with everyone's posts here. This...

    I must agree with everyone's posts here. This could not have happened, especially at this scale, without the endless planning of the organizers. We are very grateful for all of your hard work to...
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    I was going to make a post to explain the...

    I was going to make a post to explain the loft/performance, etc., but everyone beat me to it. :) Most of the posts are accurate (but be careful "shaking vigorously", you can misplace and migrate the...
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    We haven't had to do very many repairs of our...

    We haven't had to do very many repairs of our tarps, but send it back, we'll repair it for free. :)
  6. Wow.... It's humbling to get on here and read...

    Wow....

    It's humbling to get on here and read a review like this. We've had customer service issues in the past from being understaffed and overworked. Harry began working with us last year,...
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    Thanks for bringing this up, folks. We had a...

    Thanks for bringing this up, folks. We had a supplier we worked with for a long time without issues. Since they supplied goose down for big name companies like Eddie Bauer and The North Face, we...
  8. Thread: New Incubator

    by thorwren
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    2,395

    Pretty amazing pictures! Thanks for posting...

    Pretty amazing pictures! Thanks for posting them. Hope to get out, myself, and welcome the upcoming snows!
  9. Thread: Just Saying

    by thorwren
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    1,176

    Whoops... I forget some folks don't know my...

    Whoops... I forget some folks don't know my "other" names. ;) "Jenny" is one of them!
  10. Thread: Just Saying

    by thorwren
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    1,176

    This is fantastic! I am living vicariously...

    This is fantastic! I am living vicariously through you folks. I haven't had a night out in the great outdoors for 2 months, now. :)
  11. Thread: Thanks HG!!

    by thorwren
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    317

    Harry is invaluable to our little shop! Thank...

    Harry is invaluable to our little shop! Thank you for your kind words. We definitely are hanging on to him. :)
  12. We have been receiving complaints of lack of...

    We have been receiving complaints of lack of communication within the customer service emails. We were very puzzled, since we have been on top of emails, and Harry is actually fielding 80% of the...
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    Email Issues... Conclusion!

    We have been receiving complaints of lack of communication within the customer service emails. We were very puzzled, since we have been on top of emails, and Harry is actually fielding 80% of the...
  14. I just saw this thread. We've been keeping on...

    I just saw this thread. We've been keeping on top of emails, so if any are missed, PLEASE PM me... As for phone calls, we do try to catch all of them, and we're working on it, even training someone...
  15. Hi, folks. The last time someone posted a thread...

    Hi, folks. The last time someone posted a thread about this, we discovered that their emails never reached our system. We have had those folks just PM me on here for customer service. We're up to...
  16. Replies
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    Thank you for visiting! It's always great to...

    Thank you for visiting! It's always great to have folks drop in and see how we make the gear. :) We'd be honored to have you back, again.
  17. Replies
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    We love our Shug shirts here at Hammock Gear

    We love our new Shug shirts! Whoo Buddy!!

    106382
  18. Replies
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    We have been responding to all emails within 24...

    We have been responding to all emails within 24 hours (weekends might take a little longer). I do find emails in spam from time to time. I'll check it again, but in the meantime, PM me on here so I...
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    Hello, ShooTa! I'll clear up my inbox and...

    Hello, ShooTa! I'll clear up my inbox and message you! Thank you!
  20. Replies
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    We have proof of shipping from our supplier! It...

    We have proof of shipping from our supplier! It will be arriving (SOME of it, NOT all!) late this week, and we'll be knocking the tarps out all next week. I'm tired of walking in every morning and...
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    We do indeed have draft collars. We've been on...

    We do indeed have draft collars. We've been on it, taking new product photos for the last few weeks. Those pictures with draft collars will be up on the website very soon! We also specialize in...
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    Here's a trick question.....No one has mentioned...

    Here's a trick question.....No one has mentioned anything about Stormcrow's hat, yet....... Anyone recognize the logo? ;)
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    Welcome, neighbor! Hope to see you on the trail...

    Welcome, neighbor! Hope to see you on the trail someday. :)
  24. Replies
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    1,203

    YES!!! Harry has already been my...

    YES!!! Harry has already been my godsend!!:thumbup:
  25. Replies
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    Raos - I completely understand. Your complaint...

    Raos - I completely understand. Your complaint was justified, but in the last several months, we have really cleaned up the reply system, and we're still improving, so I hope folks can forgive us...
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    Hello, folks. I have been working on returning...

    Hello, folks. I have been working on returning emails within 24 hours, often much more quickly. I have just recently responded to two inquiries in the last 2 days who bumped me a second time. I...
  27. Replies
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    That would be it, Sheff..... We ship up to 25...

    That would be it, Sheff.....
    We ship up to 25 orders a day, so updating would be difficult.
    Sometimes we're in stock for one raw material (i.e. color of fabric), but not another. Sometime the...
  28. Thread: Deja vu

    by thorwren
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    496

    What a kick out of this we got!! Thanks for...

    What a kick out of this we got!! Thanks for giving away our identity!:lol:
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    Many thanks for the shoutout. We have been...

    Many thanks for the shoutout. We have been discussing the weekend sales with other vendors, and we all agree we are very grateful for your support! Thank YOU to Hammock Forums.
  30. Replies
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    We are giving everyone Wednesday afternoon...

    We are giving everyone Wednesday afternoon through Sunday off. :) They have earned it!
  31. Replies
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    We actually have beefed up our shop. More floor...

    We actually have beefed up our shop. More floor staff and more sewing machine operators = Awesome team. :) Bracing for Black Friday now.....
  32. Give us a call - We'll help you figure it out. :)

    Give us a call - We'll help you figure it out. :)
  33. Replies
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    I agree with the folks on here, the OP has a...

    I agree with the folks on here, the OP has a right to his opinion. I understand his frustration that one of the quilts was in the wrong color. I sent him a return label within 48 hours, but I made...
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    Call us. We'll help get you set up with the best...

    Call us. We'll help get you set up with the best ratings. :)

    740-445-4327
  35. Thread: Nice sticker

    by thorwren
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    910

    Photoman, I'm sorry you thought it was a...

    Photoman,

    I'm sorry you thought it was a patch. PM me if you want me to refund you.

    We have the stickers available for those who want to have one without buying a quilt. I COULD word it...
  36. I've been answering emails like crazy... Not sure...

    I've been answering emails like crazy... Not sure how I missed yours, so my apologies. :(

    Please try again, and I do not reply within an hour, perhaps spam is catching it, so you can PM me to try...
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    Thanks for the post! We currently include...

    Thanks for the post!

    We currently include stuff sacks with each quilt order. Storage sacks will eventually be available on a regular basis, but we need to set up a sewer for that, first. We're...
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    I'm seriously attacking the emails, and throwing...

    I'm seriously attacking the emails, and throwing out the deadlines as fast as I can to the staff. If you have a deadline, PLEASE email me (again, if you have to), as I steadily work down the list. ...
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    Good evening! You can give us a call tomorrow. ...

    Good evening! You can give us a call tomorrow. While we're not running any specials, we sometimes have stock items that may help your wallet a bit. Some are made with the 1.1 ripstop, some were...
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    :)

    Thanks, all! The work tables were by the talented and very handy Thirsty Bear. He worked tirelessly over a week to get them all done. We are very grateful for his part in making the move a success...
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    Thanks for the compliment! Glad we could get it...

    Thanks for the compliment! Glad we could get it out to you in plenty of time. Have a great trip.
  42. Replies
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    LABOR DAY SALE - Now through Monday

    10% off quilts and tarps! We're in the process of moving this weekend, but the shop will not delay in our shipping process. :D
  43. Replies
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    Adding this pic to the site soon. The gray...

    Adding this pic to the site soon. The gray didn't come out well in the session, so we'll try again and get it up soon! :shades:
    ...
  44. Thread: MOVING Sale

    by thorwren
    Replies
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    2,137

    The move won't slow us down.... We're building...

    The move won't slow us down.... We're building new tables out there and moving on the weekend, so there's no delay of orders, including deadlines. :)
  45. Thread: MOVING Sale

    by thorwren
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    2,137

    Thank you, all! Yes, it is going to be on the...

    Thank you, all! Yes, it is going to be on the north end of Lancaster, just a wee bit closer to the couple of you folks from the Columbus area. :) We'll be just off Rt. 33, so it's more convenient....
  46. Thread: MOVING Sale

    by thorwren
    Replies
    28
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    2,137

    MOVING Sale

    Hello folks -

    Just a quick note to let you know we're moving. :shades: A new facility will be housing our expanding business and the introduction of new product lines (unveiling comes soon after...
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    Thank you, Trail Runner. Please let me know if I...

    Thank you, Trail Runner. Please let me know if I can do anything else to help.
  48. Replies
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    1,056

    It IS bad business if an email is unanswered. ...

    It IS bad business if an email is unanswered. There's no excuse. I can apologize, and I am apologizing, and I'll understand if you want to change vendors.... But you deserve to get the best service...
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    McGyvering a tarp

    :shades:
    Finding new ways to hang a tarp? I got one.

    The kids had their cousin over and wanted to set the old t**t to watch the storms come in. After helping them, I realized the ceiling had...
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    No one needs an invitation to stop in and hang...

    No one needs an invitation to stop in and hang out. We love visitors, because we lock the door behind them and put them to work for their gear. :shades:
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