I wrote this last year
"There are so many quality companies that provide an equal to superior product than OES:
Mountain Laurel Designs
These companies have outstanding products and their customer services are second to none. I personally had a bad experience with Brian a while back and without going into details, would not buy from him again.
Keep your sanity --- SHOP AROUND!!!"
I am still amazed that folks enable Brian. He should be up front on his website and state that he does this very "part time", so expect delays in answering communications or producing product. The only thing that is predictable about OES is the unpredictable behavior.