peoples, I had the same reaction in the past. Sent the emails and pm,s and had the reservations. Be assured your product will arrive asap, you have not been forgotton or forsaken. I to have a winter incubator on order and know it will arrive on time for minn. frozen but hang. Hopefully this shameless plug for HG bumps me above you all. Just kiddin, stormcrows the best, hope to hike w/him again in the future. be patient and you will be satisfied.