Originally Posted by sturgeon
It bothers me that Hammock Gear never indicated that there was a head end and a foot end. In fact, it bothers me that there's no "instruction manual" or any tips or recommendations anywhere on their site.
I don't want to hijack your thread, Nick, but maybe HG folks or those who are "in the know" can tell me which end is which. Maybe I'll try using it again this summer if I can make it work. And maybe all we need to do is turn it around.
Sturgeon - I am very sorry about this. We may have missed putting one in your box, but we include an instructional sheet with every order shipped out since the beginning of this year. I can send one to you, but I agree, there should be an instructional information page on the website. I will be adding this tonight. I hope that clears up a lot of confusion.
Also, please be aware we really don't have an "off-clock", so calling to either talk to us or to leave a message to be returned can help you with your setup easier than trying to figure it out. The shop is literally running 24/7, with us taking turns and with shop assistants. Our focus is making sure the best products get to you with minimal setup. If you are less than satisfied, we want to know.
I'll get the instructions up tonight....