Originally Posted by DemostiX
Holding customer hands is time not producing product.
this is the most common excuse for poor service. make the customer feel guilt for asking questions. CUSTOMER SERVICE is a part of any business. we need to HELP the cottage industry grow this skill. it is definitely a growing pain in any small growing business.
It's not procrastinating, its proactively delaying the implementation of the energy-intensive phase of the project until the enthusiasm factor is at its maximum effectiveness.