Wow, and....just WOW.
We just don't know what to say. That video was as gracious as it was hilarious, Hawkeye. Jenny and I were completely blown away when we saw it. It was very unexpected and humbling. Obviously we are not perfect, and we know folks sometimes are on the receiving end of a less than stellar speed of service. The graciousness and forgiving nature of everyone who had to be patient waiting for their gear is the motivation to always improve and to continue to try and provide the best service we can. We are indebted to fantastic community that makes up Hammock Forums. When we see comments like the ones in this thread, we are both honored and proud. We thank you from the bottom of our hearts.
Stormcrow and Thorwren
p.s. Sorry about hitting you with the box.