Originally Posted by bloomgorge
put it in the drier with a bounce sheet and something slightly heavy like a small clean shoe so the quilt just doesn't spin to the edges. run it on medium to low heat.
No, don't. Whatever perfumes or fabric softeners in the fabric sheet are not welcome in down. And the heat isn't needed, especially not if the dryer should stop with a hot part of it in contact with the fabric. Ouch
Hang it outside. Ask someone without allergies to compress it completely, maybe in a bag, then shake it out to refill with air; and repeat a couple of times to enhance air exchange. Then rehang outside.
I admire customer service, but not imposing costs that are needless until self-help proves insufficient.
BTW. Lots of gear changes hands here, often supposedly barely used. But this nose knows. Not usually body odor; usually a perfume transferred from laundry detergent to clothes, anti-perspirant, or hair soap. Even detergents that are sold as scent-free and hypo-allergenic are not all scent-free even after two rinses with serious centrifuging extraction at each stage.